Service Terms and Conditions, agreement

AIVA® North America Webstore Terms and Conditions, last update 12.1.2022

This AIVA® North America -website is  owned by AIVA Organics Oy - with trademark AIVA®, in Helsinki, Finland, in EU.

Website customer service and handling, and Register of AIVA may be delegated to a third party company which shall be informed here. Information collected in this website - including Marketing Register and information is used exclusively for the marketing and sale of AIVA and is not provided to third parties for any other purpose
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These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors AIVA products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

TERMS OF PURCHASE IN BRIEF 

This website and shop is operated via Wix Inc services.

Orders are shipped on working days Mon-Fri.

Orders can be paid with debit and credit cards, PayPal and Apple Payment - and other formats Wix supports and might be added.

Shipping is maid via local Mail service or UPS or similar - depending on the chosen service:

a) pick up from postal office / pick up box service

b) home delivery.

Delivery cost varies depending on the country of delivery, you are able to see costs to your destination in the Shopping Cart before payment.

As a buyer, you agree to pay any additional costs that may be included in the delivery in your country, including customs duties and taxes. Thesea re not calculated in the basket.

You have 14 days legal right to return an unopened, unused product in oriiginal, immaculate condition on your own expense - paying the shipping costs. For such, please include the original Order Confirmation with Order number with your delivery.  If you wish to return delivery, kindly inform that in 14 days from receiving your order to international@aivaorganics.com, we are unfortunately unable to accept returns made later than that.

For freturs of free shipping we have the right to charge the shipping costs partially or fully before returning the payment of returned goods.

A non-collected orders is not a refund. We reserve the right to charge 20-30 EUR for handling and pick up costs for non-collected deliveries. Shipping costs of non-collected orders are not returned

CUSTOMER SERVICE

Customer service can be contacted at international@aivaorganics.com - we are open on weekedays in Helsinki time - kindly offer us 1-3 working days to return to your message. Helsinki time UTC/GMT +2 hours.

1. KEY TERMS

1. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Any extra features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
 

2- WHEN BUYING
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our products and shipping them are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

3. ACCURACY OF ACCOUNT AND BILLING INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

4. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

5- THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

6. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Register and Privacy Statement To view our Register and Privacy Statement.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

7. RETURN AND REFUND

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

 

Products can be returned only in the country in which they were originally purchased; and to the exact AIVA webstore they were bought - you now are at AIVA® North America -webstore, products delivered via Mc Kenzi Holdings LLC dba Saint Vert, in Scottsdale Arizona, US.

8. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

9. WARRANTIES AND RESPONSIBILITIES FOR PRODUCTS AND SERVICES

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

10. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall AIVA®, AIVA Organics Oy, Mc Kenzi Holdings LLC dba Saint Vert, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. INDEMNIFICATION
You agree to indemnify, defend and hold harmless AIVA, AIVA Organics Oy, Mc Kenzi Holdings dba Saint Vert and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

15. OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of AIVA Organics Oy or it´s third party partners. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

If you want to offer to your users the ability to upload content (images, audio, text ...) for disclosure on your site, it is important that the issuer of such content certifies that he has all the legal rights and/or necessary licenses over the content and that such content might be public available.

AIVA® is a regiestered trademark.


16. PROMOTIONAL CONTENT

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

17. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Finland.


19. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20.  CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@aivaorganics.com

Register and Privacy Statement

 

Register and Privacy Statement AIVA Organics Oy / AIVA®

This is a Registry and Privacy Statement in accordance with the EU General Data Protection Regulation (GDPR).
Prepared on 1.12.2021 Last modified on 1.12.2021.

1. The registrar
AIVA Organics Oy, Helsinki, Finland. hello (at) aivaorganics.com

2. Contact person responsible for the register
Customer service staff, contact: hello@aivaorganics.com

3. The name of the registry
AIVA Organics Oy customer and marketing register. Register is used by AIVA Organics Oy, and its authorized distribution partners for the marketing and sale of AIVA® products.

4. Legal basis and purpose of the processing of personal data
The legal basis for the processing of personal data under the EU General Data Protection Regulation is the person's consent to register in our system for marketing purposes. The data is not used for automated decision making or profiling.

5. Information content of the register
The information stored in the register includes: name of the person, contact information (phone number, e-mail address, address), website addresses, IP address of the network connection, IDs / profiles on social media services, information about subscribed services and their changes, billing information, other information related to customer relationship and subscribed services . The data will be kept for the time being. The IP addresses of the visitors of the website and the cookies necessary for the functions of the service are processed on the basis of a legitimate interest, e.g. to ensure data security and to collect statistics about visitors to the Site in cases where they may be considered personal data. If necessary, the consent of third-party cookies will be requested separately.

6. Regular sources of information

 

The information stored in the register is obtained from the customer e.g. Messages sent via web forms, e-mail, telephone, via social media services, contracts, customer meetings and other situations in which the customer discloses their information. Contact information for companies and other organizations can also be collected from public sources such as websites, directory services, and other companies.

7. Regular transfers of data and transfers of data outside the EU or the EEA
The information is not regularly disclosed to other parties. The information may be published to the extent agreed with the customer.

8. Registry Security Principles
The register shall be handled with due care and the data processed by the information systems shall be adequately protected. When registry data is stored on Internet servers, the physical and digital security of their hardware is adequately addressed. The registrar shall ensure that the data stored, as well as the access rights to the servers and other information critical to the security of personal data, are treated confidentially and only by the employees whose job description it belongs to.

9. Right of inspection and right to request rectification of information
Every person in the register has the right to check the information stored in the register and to request the correction of any incorrect information or the completion of incomplete information. If a person wishes to check or request the rectification of data stored about him or her, the request must be sent in writing to the data controller. If necessary, the controller may ask the applicant to prove his or her identity. The registrar will respond to the customer within the time limit set by the EU Data Protection Regulation (generally within one month).

10. Other rights related to the processing of personal data
A person in the register has the right to request the removal of his or her personal data from the register ("right to be forgotten"). Data subjects also have other rights under the EU's general data protection regulation, such as restrictions on the processing of personal data in certain situations. Requests should be sent in writing to the registrar by email: hello(at)aivaorganics.com.

 

If necessary, the registrar may ask the applicant to prove his or her identity. The controller will respond to the customer within the time limit set by the EU Data Protection Regulation (generally within one month).